FAQ

How do I contact Customer Service?
Please email us at info@bornnakedbeauty.com Please make sure to include all relevant information like your order number, item name, size, and color so we can better assist you.

What payment options are available?
We accept all major credit cards.

Do you ship to Post Office Boxes?
Yes, we ship packages to PO Boxes. Please make sure that the numbers are entered correctly. BornNaked does not hold responsibility for packages that state have been delivered. Please refer to our shipping policy for additional information.

How do I care for my BornNaked Sleepwear?
To keep your BornNaked loungewear looking great wash after wash, please follow these instructions:
Turn loungewear inside out. Machine wash cold. Use gentle cycle.
Do not iron print or embroidered areas.
Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
If you use a dryer, tumble dry on low heat setting.
You were BornBeautiful – while you are wearing BornNaked we want you to feel that way.

Where do I find my Order Confirmation?
You will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder, and add info@bornnakedbeauty.com to your favorites.
What are local Drop Offs?
If you stay in the Cleveland Ohio and Surrounding areas – Local drop offs are available on the weekends ONLY – Shipping charges may still apply.

Damages and issues 

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will work fast in replacing your defective item and cover the shipping to send it back to you.

Exchanges 

  • If you would like to exchange an item for size, please contact our support team at info@bornnakedbeauty.com for authorization. Please subject your email EXCHANGE ONLY.  To be considered, exchanges must be requested within 48 hours of receipt of deliverance and items must be in new condition (un-worn with BornNaked tags and labels attached).